Work from Home (WfH) Client

Ricoh devices connected to your home network can be monitored by the RICOH CloudStream Device Management (DM) with the aid of Work from Home (WfH) Clients.

Install the WfH Client to your home PC, then add the devices in your Window's Printers & Scanners. You can add network and USB-connected devices to your home PC where your WfH Client service is running.

When WfH devices are detected by the CloudStream DM, your Administrator will assign a status to your devices.

Status	Description
Accepted	When your device is marked as 'Accepted', it is tracked by CloudStream DM. With this state, your Administrator has access to the device information such as device properties, status, and counters.
Pending	Devices in the 'Pending' state are not tracked; therefore, CloudStream DM does not retrieve the device information and print jobs.
Ignored	Your Administrator will set your personally owned printers as 'Ignored', so they will not be tracked and monitored by CloudStream DM. After you configure the WfH Client, please remember to inform your Administrator of the list of your personal printers so they can be set as 'Ignored'.

Status

Description

Accepted

When your device is marked as 'Accepted', it is tracked by CloudStream DM. With this state, your Administrator has access to the device information such as device properties, status, and counters.

Pending

Devices in the 'Pending' state are not tracked; therefore, CloudStream DM does not retrieve the device information and print jobs.

Ignored

Your Administrator will set your personally owned printers as 'Ignored', so they will not be tracked and monitored by CloudStream DM.

After you configure the WfH Client, please remember to inform your Administrator of the list of your personal printers so they can be set as 'Ignored'.

Before you start the installation, please take note of the following prerequisites.

Prerequisites
WfH users' operating systems must be Windows 10 and above.
Must have an available Device Management license to add WfH devices to CloudStream DM. If there are no available licenses, please purchase additional licenses and activate them in License Management.
Download the WfH Client installer in Systems section. Go to Systems. Click Software Download. Select Work from Home Client. The download will start immediately. If you do not have access to CloudStream DM, request the installer from your IT Administrator.
Gather the following information. WfH Client Onboarding code. See Generate Onboarding Codes. Service Locator Address and Server port. You can copy your service locator in Certificates and Service Locator URL . If you will use a proxy server, gather the proxy server information.
Your account is registered with CloudStream DM User Management. You can register the following account types. LDAP account - If there is an MFP with RICOH CloudStream Print&Scan embedded installed, you can register your account by logging in to the device. Follow the steps in Register an LDAP User to register. OpenID Connect (OIDC) account - Follow the steps in Register an OIDC User to register. If you are not registered to User Management and prints documents to a WfH device, the printing transaction of the device will still be recorded but will not be associated to a user, instead, it will be associated to an "unknown" user in the reports. Ensure to login using your registered account to the home PC where the WfH Client service is running.

The WfH Client onboarding code is time sensitive. Please make sure to use the code within the validity period. If the code expires, please generate it again.

To install WfH Client follow the steps below:

Order	Instructions
	Install Work from Home Client.
	Add Devices to WfH Client Computer.

Please refer to Work from Home (WfH) Devices for the list of features a WfH device supports.