Work from Home (WfH) Devices

The Work from Home (WfH) feature allows users working from home to add their network and USB-connected printers to RICOH CloudStream Device Management (DM) by installing the WfH Client to the user's home PC. The WfH Client detects the devices connected to the home network, then pushes the information to CloudStream DM.

You can find the following topics below.

WfH Device Supported Functions.

WfH Device States.

Set up WfH Client and Add WfH Devices.

Generate a WfH Device Report.

 

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WfH Device Supported Functions

The list below shows the information and functions supported by WfH devices.

CloudStream DM Features	Support
Device Information	Display the following information. Properties: Manufacturer, Model, Serial Number, Mac Address, Location, Installed Memory Status Details: System Status, Printer Status, Toner Status Device Counters: Total, Printer Black, Printer Color Full, Fax Black, Fax Color, Copy Black, Copy Color Full, Fax Send, Duplex, A3/DLT, Total Color, Total Mono, Scanner Send Mono, Scanner Send Color More information is described in WfH Device Properties. Other device information not mentioned above is not retrieved, and no value is displayed.
Device List	Grouped in WfH group by Hostname and $NA$ by IP Address category. More information is described in View WfH Device Groups. WfH devices cannot be added to other groups or categories.
Reports	WfH devices are included in the reports. Please see Reports. If a user is not registered to User Management and prints documents to a WfH device, the printing transaction of the device will still be recorded but will not be associated to a user account, instead, it will be associated with an "unknown" user in the reports.
Device Configuration	WfH devices do not support device configuration.
Device Policies	WfH devices do not support device policies.
Alert Policies	You can create an alert policy using WfH devices. Please see Alert Policy.

WfH Device States

As an administrator, you can accept or ignore the user's WfH devices by changing their status. Here is a list of WfH device statuses.

State	Description
Accepted	Devices in this state are tracked by CloudStream DM. With this state, the WfH device properties, status, and counters are retrieved at the WfH device polling interval.
Pending	Devices in the Pending state are not tracked. The device information and print jobs are not retrieved.
Ignored	Usually, users send information about their user-owned devices, which are connected to their home network where the WfH Client service is running. Ideally, user-owned devices are not tracked, so you can set the device state to "Ignored". When the device is set to the Ignored state, it will be displayed in the hidden devices of the WfH devices node.

Set up WfH Client and Add WfH Devices

Set up and monitor WfH Clients and devices by following the order of instructions below.

Order	Instructions
	Set Work from Home Polling.
	Work from Home (WfH) Client. Instructions for WfH users to install the WfH Client to their home PC.
	View WfH Device Groups and WfH Device Properties.
	Change WfH Device State.