WfH Device Properties

A WfH device will display less device information compared to a DM Agent-managed device.

There are four nodes displayed for a WfH device.

The WfH device information is obtained via polling. If there are changes in the device's information, the data will be displayed in the next polling cycle.

Information retrieved from USB-connected WfH devices is limited to the following only:

Properties: Manufacturer, Model, Serial Number, Installed Memory, Comment
Status Details: System Status, Printer Status
Counters: Total, Printer Black, Printer Color Full

Main Properties

The table below lists the device information retrieved from a WfH device.

WfH Device Properties
Display Name	Device Address
Model Name*	Vendor Name
Serial Number*	MAC Address
Location	Installed Memory*
Comment*	Manufacturer*

The Display Name is the WfH Client machine’s “<Hostname>.<DomainName>”, while the Address is WfH Client machine’s “<Hostname>.<DomainName>.WfH".

The USB-connected Work from Home devices only display the properties with an asterisk (*).

Status Details

Displays the Printer Status and the Toner Level Status only.

For Printer Status, System and Printer information are the only status shown. When more than one status has occurred at the same time, the status with higher priority is displayed.

System

Icon	Description
	No reply
	Service Call
	Waiting for Supply
	Out of toner/ink
	Paper jam
	Out of paper
	ADF paper jam
	Maintenance
	Fax transmission error
	Cover is open
	Other error
	Access attack detection
	Available

Printer

Icon	Description
	No reply
	Out of toner/ink
	Paper jam
	Out of paper
	Cover is open
	Other error
	Offline
	Warm-up
	In use
	Toner/ink low
	Paper low
	Caution
	Low energy mode-waiting
	Available

For Toner Level Status, a list of examples below shows how the remaining toner levels are represented in the Status Details node.

Example toner status	Explanation
	The Black (K) toner cartridge has 80 - 100%.
	The Cyan (C) toner cartridge has 60 - 80% remaining. The empty box indicates that a minimum of 20% of the cyan toner has been used.
	The Magenta (M) toner cartridge has 40 - 60% remaining. The empty boxes indicate that a minimum of 40% of the magenta toner has been used.
	The Yellow (Y) toner cartridge has 20 - 40% remaining. The empty boxes indicate that a minimum of 60% of the yellow toner has been used.
	The Black (K) toner cartridge has 0 - 20% remaining. The empty boxes indicate that a minimum of 80% of the black toner has been used.
	Running out of toner/ink.
	Out of toner/ink.
Unknown	Remaining toner is unknown.
OK	The toner level cannot be obtained for the device, but it’s not low or empty.

Counters

The table below lists the counters retrieved from a WfH device.

Device Counters
Total - Indicates the total value of the counters for the copier, printer, and fax functions. The Total counter provides the sum of all toner usage on this device and is a cumulative total of monochrome and color toner usage (if applicable).	Printer Black - Indicates the counter values for the printer function.
Printer Color Full	Fax Black
Fax Color	Copy Black
Copy Color Full	Fax Send
Duplex	A3/DLT
Total Color	Total Mono
Scanner Send Color - Indicates the counter value for the scanner send color function.	Scanner Send Mono - Indicates the counter value for the scanner send B&W function.

Work from Home

Information about Work from Home node is described below.

Item	Description
Computer Name	Displays the name of the computer where the WfH Client service is running. The name is read-only.
User	Displays the user name of the user associated with the device. The user name is read-only.
WfH State	Allows you to view and set the state of the device. To know more about the WfH device state, go to Change WfH Device State.