Change WfH Device State

  1. Login as an administrator.

  2. From the Device List section, expand Host Name or IP Address.

  3. Click the WfH group in Hostname category, or the $NA$ in IP Address category.

  4. All WfH devices are displayed in the list. Locate the device you want to edit.

    Non-Ricoh devices that are connected to the WfH Client are also detected by CloudStream DM. However, CloudStream DM does not support non-Ricoh devices; please change the status of these devices to "Ignored".

  5. In the Device Properties, expand the Work from Home node.

  6. Change the value of WfH State. Options are Accepted, Pending, and Ignored.

  7. Click [Save].

For corporate devices, please change their state to “Accepted”, so the device information will be reflected in Device Properties. If the device is a personal device that should not be managed by the system, set it as "Ignored".

The table below shows the result of changing the WfH device state:

State Transitions Result

From: Pending or Ignored

To: Accepted

  • The WfH device will be tracked.

  • The device information will be posted in the device properties.

  • The properties of new devices will remain empty until the next device polling interval.

  • If the device was previously accepted, the previous data will be displayed in the device properties.

    Please wait for the next device polling interval to retrieve the latest information from WfH device.

  • Generating device reports will include WfH devices with “Accepted” state.

  • If an ignored device is accepted, the device is moved to the Accepted group in the device list grid.

From: Accepted or Ignored

To: Pending

  • The WfH device will not be tracked, and the device information will not be collected during device polling.

  • Information in device properties will not be updated.

  • Device printing information will not be collected.

  • The device will not be included when generating reports.

  • If an ignored device is set to pending, the device is moved to the Pending group in the device list grid.

From: Pending or Accepted

To: Ignored

  • The WfH device will not be tracked, and the device information will not be collected during device polling.

  • The device will not be included when generating reports.

  • Ignored devices are displayed in the Ignored group.