Administrator Login

Open a browser, then access the RICOH CloudStream Device Management (DM) portal using the URL given to you by the sales representative.

The URL will look like this:

https://(Domain Name).(Region).cloudstream.ricoh.com/customer.html

Follow the steps below to login and update admin information

Order	Instructions
	Login and Change Password. After logging in, you can view the Login User Menu.
	Update Admin Information.
	Create other Administrator accounts. Refer to Administrator Accounts for more details.

If you have configured the local administrators and wanted to add LDAP or OIDC accounts as administrator to CloudStream DM, refer to External Administrators.

 

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Login and Change Password

Login to the application as a default admin and set up the necessary system configurations.

You can find the following features in the Login screen.

Feature	Description
Login using local admin or LDAP admin user	Input user name and password and click the [Login] button. To login, follow the steps below. You can also refer to Local Administrators.
Login using external admin with OIDC	Click [Login with OIDC] button and proceed to authenticate with the selected OIDC authentication provider. To login, follow External Administrators.
Reset your password via Forgot Password?	Click the link and provide your email address. You can refer to Local Administrators and check Change Password via Forgot Password topic.
Open Cookie Policy and Imprint	Click this if you want to read the CloudStream DM Cookie Policy and Imprint.

 

To login using default admin. follow the steps below.

1. Copy the URL given to you and paste it in a browser.

   List of supported browsers
   Google Chrome
   Mozilla Firefox
   Microsoft Edge

2. In the login screen. keep the Profile empty.

3. In the user name, enter 'admin'.

4. Enter the temporary password emailed to you.

5. Click [Login].

6. For first time login, a pop-up dialog will display; enter the current (temporary) password given to you.

   The default admin's temporary password is emailed to the contact person's email address with the email subject "[RICOH CloudStream] Welcome to RICOH CloudStream". The contact person is someone within your company who made the order for RICOH CloudStream Device Management.

7. Enter your new password and confirm it.

   The new password must have the following:

   • Must be 9 characters long.

   • Must have an uppercase character.

   • Must have a special character.

   • Must have a numeric character.

8. Click [OK].

9. After confirming the change, login using your new password again.

A successful login will display the Dashboard screen.

 

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Login User Menu

When you login to the CloudStream DM application, you can find the login user menu by clicking the user name in the top-right part of the application.

You can find the following in the user menu.

• Change Password: This allows you to change your password.

• Help: Clicking this will redirect you to the CloudStream DM help site.

• Logout: This allows you to logout from the application

• Version: Displays the CloudStream DM version number.

 

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Update Admin Information

You must update the default admin's email address after the first login. This is an essential step, so if you forget your password, a temporary password will be emailed to you.

To change your email address, please follow the steps below:

1. On the left-hand side navigation, click System.

2. Expand, Security, and select Admin Accounts.

3. Click the admin account.

4. In the Edit-Admin Accounts, add the following:

   • First Name

   • Last Name

   • Email

   • (Optional) Phone

5. Click [Save].