DM Agent Update and Install

All available devices are displayed on the list grid with their device information. You can delete the devices from the list or export them to a CSV file.

Column Header

Description

Address

The devices IP address or hostname.

Serial Number

The serial number of the device.

Model Name

The device model name.

Firmware Version

If the device allows the tool to read its firmware information, it will be displayed here, else, it will display "Unknown".

Minimum Firmware Met

This column will display three possible values.

  • “Yes” if the device's current firmware version is equal or above the minimum required firmware (list is located in C\Program Files\Ricoh\DMAgentDeployment\firmwareVersion).

  • “No” if the device's current firmware version is below the minimum required firmware (list is in C\Program Files\Ricoh\DMAgentDeployment\firmwareVersion).

    Device with "No" status cannot be updated because it is below the minimum firmware requirement.

  • “Unknown” if there is a problem in the device not allowing the process to read firmware info.

DM Agent

Displays the DM Agent version if installed and "-" if not installed.

Result

Initially this column is empty.

After clicking the [Run Action] button, the result is shown after the process.

  • Failed (if the action failed)

  • Succeeded (if the action succeeded)

The Firmware Version column, Firmware Status column, and DM Agent columns are also updated accordingly after clicking [Run Action].

 

Run Action

Click the [Run Action] button to execute the action selected.

Action

Result

Install DM Agent

The tool will install a DM Agent application to the devices in the list.

If RICOH CloudStream Device Management license is insufficient, the installation will still proceed, and devices will still be registered but shall display "blank" or as unmanaged device in CloudStream DM application.

After running the operation, the Result and DM Agent columns are updated based on the result of the installation. If the DM Agent is successfully installed, the following will be displayed.

  • Result column: Success

  • DM Agent column: The DM Agent version.

Optionally, you can check the DM Agent Summary screen to see the logs.

Uninstall DM Agent

The application will be uninstalled from the device.

If the device does not have the DM Agent application installed, it will just skip the process.

After running the operation, the Result and DM Agent columns are updated based on the result of the uninstallation. If the DM Agent is successfully uninstalled, the following will be displayed.

  • Result column: Success

  • DM Agent column: -

Optionally, you can check the DM Agent Summary screen to see the logs.

Firmware Update

The device's firmware is updated.

After running the operation, the Result, Firmware Version, and Firmware Status columns are updated based on the result of the update. If the firmware is successfully updated, the following will be displayed.

  • Result column: Success

  • Firmware Version column: Firmware version if device allow the tool to read its firmware information, else "Unknown" is displayed.

  • Firmware Status column: Yes or Unknown

Optionally, you can check the DM Agent Summary screen to see the logs.

If the result displays fail, please refer to DM Agent Troubleshooting .