DM Agent Summary

When you perform Search by clicking the [Search] button in Network Range List screen, the Device Discovery is added to the Summary followed by the Trace Log and Library Logs folder paths.

Device Discovery has the following information.

  • discovered

  • not found (device not reachable, authentication failed or any other exception)

  • not supported (device does not support DM agent)

After you perform DM Agent install, DM Agent uninstall, or firmware update actions, the Summary is updated with the following information:

  • Device Discovery: 10 discovered, 0 not found, 0 not supported

  • Firmware Update: 0 succeeded, 0 failed

  • DM Agent Install/Uninstall: 5 succeeded, 5 failed

  • Reinitialize: 0 succeeded, 0 failed

The above is an example that shows 10 devices are discovered and the install/uninstall action succeeded to 5 and failed to other 5 devices. Firmware Update count will be updated accordingly if you perform a firmware update action.

You can see the logs of the operation in Summary Install/Uninstall/Firmware Update/ Reinitialize Log.

If the result displays fail, please refer to DM Agent Troubleshooting .

If you are installing DM Agent, check the devices in CloudStream DM Device List. You can find topics about managing and monitoring devices in Managing Devices.

In the Device List, click refresh to help load newly added devices.

 

DM Agent Deployment Tool Logs

You can find the DM Agent Deployment Tool logs in the following path:

C:\ProgramData\Ricoh\DMAgentDeployment\CloudStream

The folder result_output logs the tasks you executed with the DM Agent Deployment tool, such as installing and uninstalling the DM Agent embedded from devices.

Result_output logs contain the following information:

<date and time>, <device IP address/hostname>, <action performed>, <result and reason of the discovery>

For example:

2024-05-02 12:19:00, 10.10.20.21, Install DM Agent, Succeeded.

2024-05-02 12:13:00, 10.10.20.22, Uninstall DM Agent, Failed:--Read time out--.

2024-05-02 12:20:00, 10.10.20.23, Update Firmware, Failed:--Error processing file--.

The example above shows that the DM Agent installation to device 10.10.20.21 succeeded, while the task DM Agent Uninstall to device 10.10.20.22 failed, same with firmware update to device 10.10.20.23.

The table below describes how to troubleshoot the errors:

Error

Troubleshooting

Read time out

The firewall is blocking the connection, please turn it off or modify its rules to accept ports 20 and 21.

Connection closed by remote host

The firewall is blocking the FTP connection, please turn it off or modify its rules to accept ports 20 and 21.

FTP response 421 received

An error occurred during the FTP transfer. Please wait and try again later.

Error processing file

Invalid firmware file sent to the device. Download another firmware file.