Update Firmware

This operation will upgrade the firmware of the target device.

Prerequisites
Install the tool in DM Agent Deployment Tool Installation.
Target devices are connected to the same network where the DM Agent Deployment Tool is running.

Please find the list of supported model names in Supported Printers.
The Firmware update process uses FTP to send the firmware file to the device. Therefore, FTP must be activated on the device.

The overall flow of updating the firmware is listed below.

Order Instructions
Select Update Firmware as action. Please see instructions below.
DM Agent Network Range List
DM Agent Update and Install
(Optional) DM Agent Summary

If the device does not have the DM Agent application installed, it will just skip the process. Please check the logs for details.

  1. From your window's taskbar search box, search for DM Agent Deployment Tool.

  2. Click on the tool and the following application is displayed like the image below.

  3. Select Update Firmware as Action.

  4. Click [Continue].

  5. On the Firmware screen, click the [Browse] button.

  6. Choose a file in .pkg or .zip file type.

  7. (Optional) Add a description of the firmware.

  8. Select the Device Model. For the list of models, please refer to Supported Printers.

  9. Click [Select].

    If the same device model is selected for another firmware, an error is shown with two options:

    • Cancel the operation by closing the error pop-up and selecting another device model.

    • Replace the device model with the selected firmware.

    The firmware will be uploaded to the file to the repository and display it in the list grid.

  10. Upload as many packages as you want. After that, click [Continue].