Remove Device from CloudStream DM

To remove a device from RICOH CloudStream Device Management, you must do the following.

Order Instructions
Remove device association from the following functions.

If the device belongs to one of the target groups of the functions listed above, you are not required to remove the device from the group. The device will simply be removed from the group after you delete them.
Uninstall RICOH CloudStream Print&Scan embedded from device.

If a RICOH CloudStream Print&Scan embedded application is installed on the device, please run an uninstall configuration task to remove the application from the device.

Steps are provided in Uninstall Print&Scan Embedded App.
Revoke the device's certificate.

You can find the instructions to revoke certificate in Certificates and Service Locator URL . Go to the Revoke Certificate section for steps.

If you delete the device by clicking the [Delete] button in the device list, the device will be added back to the list during device polling.

You must revoke the device certificate so it will stop contacting the device and retrieve data.

Uninstall DM Agent embedded from the device.

Go to Uninstall or Upgrade DM Agent.

You can uninstall the DM Agent embedded even if steps #1, #2, #3 are not performed, however:

  • The RICOH CloudStream Print&Scan embedded application in the device will stop working. If you add the device again by installing the DM agent application, the RICOH CloudStream Print&Scan embedded will re-connect and establish communication to the cloud servers. The RICOH CloudStream Print&Scan embedded should work properly, if not, you must uninstall the embedded then install it again.

  • If DM Agent is uninstalled without revoking its certificate, the certificate will remain in the Certificate Management. If you add the device again by installing the DM Agent embedded, a new certificate will be issued to the device. The previous certificate will not be used.

  • If DM Agent embedded is removed from the device, the license assigned to the device will be added back to the Device Management available licenses.
Delete the device from Device List.

Select the device from the list then Click [Delete] button and confirm the removal of the device from the list.