On-Premise Device Monitoring

The On-Premise Device Monitoring service (DMS) allows you to monitor RICOH devices and 3rd party manufactured devices such a Brother.

On-Premise refers to the server location only; on-premise devices are not supported.

For details about integrating with the Brother MPS system, refer to Brother MPS Integration.

This service applies only to devices that do not have the DM Agent installed. This service provides monitoring functionality of up to 5000 devices and does not support device management. In cases where you have upwards of 5000 devices, you can dedicate and install the service on a second server.

Devices discovered via the service can poll for the following device information:

The information that can be retrieved from a device is dependent on the model. Dashboards and reports will contain all status and counter information that is retrieved by the Device Monitoring service.

Information Details
Counters Total, Copy Black, Copy Color Full, Printer Black, Printer Color Full, Fax Black, Duplex, Total Mono, Total Color
Status System, Printer
Toner Toner levels
Properties Model Name, Vendor Name, Serial Number, MAC Address, Location, Comment

Server Requirements

The server hosting the DMS must meet the following system requirements.

Component Recommended Minimum
Server CPU:
  • Intel Xeon E5 v2 series or better
  • AMD Opteron 3300/4300/6300 series or better

Available Memory:

  • 4 GB Available

HDD space:

  • 3GB
CPU:
  • Intel Core i5-2300 series or better
  • Intel Xeon E3 series or better
  • AMD FX 4200 series or better
  • AMD Opteron 3200/4200/6200 series or better
Available Memory:
  • 2 GB Available
HDD space:

  • 2 GB

Operating System

  • Windows Server 2019 Std/Datacenter/Essentials (64-bit)

  • Windows Server 2022 Std/Datacenter
Virtual Environment

  • VMWare EsXi 7.0

  • VMWare ESXi 8.0

  • Windows Server 2019 Hyper-V

  • Windows Server 2022 Hyper-V

Database

  • Microsoft SQL Server 2019 (Express/Standard/Enterprise)

  • Microsoft SQL Server 2022 (Express/Standard/Enterprise)

Ports

Protocol Port
SNMP 161

HTTPS

443

Device Monitoring Limitation

Devices monitored by the DMS are not supported and will not be removed as target devices when performing the following:

  • Extended Device Preferences (XDP) Get setting from device

  • Standard Device Preferences (SDP) Get setting from device

  • Configuration Task (Add Target Device Only)

  • Configuration Policies (Add Target Device Only)

  • Firmware Policies (Add Target Device Only)

  • Embedded Policies (Add Target Device Only)