System Logs

All logs in the system are stored in the Logs section.

To see the logs, go to the System section and expand Logs sub-section. There are five types of logs displayed, listed and described in the sections below.

You also Filter Logs and Download logs into CSV file.

Configuration Task Logs

This log presents a consolidated list of all Configuration Tasks pulled from the device activity logs. Administrators can use this log to verify if a Configuration Task has been executed on specific devices.

This log contains the following columns:

  • Start Date (including time)

  • End Date (including time)

  • Task Name

  • # Devices: Provides a sum of the Status Columns listed below

  • Status Columns: Finished, Started or Queued, Succeeded, Failed or Mismatched

When you click on an entry in the log, the screen splits to show an Activity Log with specific details about the device(s) that were included in the task. Each affected device is listed by Model, IP Address and Serial Number, Activity Type, User, Date and Results. Results can include: 

  • Success: All of the templates which applied to the device succeeded

  • Mismatch: All of the templates which applied to the device is done, however at least one of the item mismatched to the device

  • Partial Failure: All of the templates which applied to the device is done, however at least one of the template has failed to apply.

  • Processing: At least one of the template is not done. This is for the “End Time“ has not recorded yet.

Click on a device in the Activity Log Detail table to view the specific attribute details affected by the Configuration task.

Alert Policy Logs

The Alert Policy Logs output the activity of alert policies in the system. The history of alert policies in the system can be tracked.

This log contains the following columns:

  • Date and time that log is created.

  • Alert Policy Name

  • Cleared Flag: Check/Uncheck, where “checked” indicates that sending policy is successful on an alert being cleared.

  • Email Address: Destination for sending the alert messages.

Audit Logs

The Audit Logs output the changes of the system which the user operates via the user interface. This enables tracking of changes caused by user operations to the system, such as the addition, modification, or deletion of information.

Audit log contains the following columns:

  • Date: time that log is created

  • Target: Target of the operation. Example: Group, Task, Notification Policy, etc.

  • Action: Action of the operation. Example: Add, Update, Delete

  • User Name: User name who registers function.

  • Details: Details of the operation. Example: {dev_group_type_id=3, dev_group_name=Group A, dev_group_parentid=1}

The Audit Log is generated for the following types of user operation:

  • Group

  • Filter

  • View

  • Task/Template

  • Access Account

  • System Settings

  • Authentication and Accounts

  • Alert Policies

Authentication Logs

Logs to output the information of authentication on the Server.

Authentication log contains the following column:

  • Date: The date/time of the login attempt.

  • Type: The type of login. Possible values: Username/Password, PIN, Card swipe.

  • User Name: The user who attempted to be authenticated.

  • Authentication Profile: Displays the user's external authenticator profile.

  • Client Identifier: An identifier for the client from which the login occurred. This will be the Serial Number for an Embedded Device or the Workstation Name of the PC Client.

  • Status: Displays if the authentication succeeded or failed.

  • Error Code: The error code is displayed here when the authentication fails. The cause of the error is described in the Cause column.

  • Cause: Describes the reason for failed authentication.

Report Logs

Logs to output the result of the generated report. The report log contains the following columns:

  • Start Time/End Time: The start time when the report task started, and the time when the task completed.

  • Task Name: Name of the task that produced the report.

  • Schedule Type: The production schedule of the task: Daily, Weekly, Month, etc.

  • Task Status: Status may be In Progress, Succeeded, or Failed.

 

Download logs

You can download logs into CSV file format. Click the icon in the top right corner.

A CSV file containing the logs is downloaded immediately. The log's name is in this format <Date and Time>_<Log Type>.

 

Filter Logs

Use the filter function to find specific log information.

  1. Click the icon.

  2. In the column's search box, enter the value you want to search.

  3. Click the bottom icon or press enter from your keyboard.

The log entry that matches your search is displayed in the list.

To remove the search result list, please delete the values from the columns search box, then click icon or press enter from your keyboard.