Remove or Upgrade Auth Agent

A configured Auth Agent establishes a connection to RICOH CloudStream Device Management. Successful communication registers the Auth Agent and assigns a certificate to it. The Auth Agent certificate can be found in Certificate Management. A certified Auth Agent is displayed in the LDAP authentication profile's Auth Agent, Not Assigned section.

Upgrade the Auth Agent

To upgrade the Auth Agent, run a newer version of the Auth Agent installer. Enter credentials required for the service to run and then click Install. You do not need to enter the onboarding code if upgrading with this method.

Remove the Auth Agent

Follow the order below to properly remove the Auth Agent from CloudStream DM.

Order	Instructions
	Please make sure that no LDAP authentication profile is using the Auth Agent. If a profile is still using the Auth Agent, select the Auth Agent from the Assigned Agent list. Click the down arrow button to move the agent to Not Assigned Agent list and click [Save].
	Revoke Auth Agent Certificate.
	Uninstall Auth Agent.

Order

Instructions

Please make sure that no LDAP authentication profile is using the Auth Agent.

If a profile is still using the Auth Agent, select the Auth Agent from the Assigned Agent list.

Click the down arrow button to move the agent to Not Assigned Agent list and click [Save].

Revoke Auth Agent Certificate.

Uninstall Auth Agent.

Revoke Auth Agent Certificate

Login to CloudStream DM as an administrator.
Go to System.
Expand Security and click Client Certificates.
In Certificate Management, click the filter icon.
In the Client Type column, type "Auth Agent" and then click the filter search icon. You can also press the 'Enter' key on your keyboard.
From the results, look for the Auth Agent's server name and select it.
Click [Revoke Certificate].
Confirm the action to revoke.

The revoked certificate is tagged as revoked in the Revoked column. An Auth Agent with a revoked certificate will no longer be displayed in the LDAP authentication profile list of available Auth Agents.

Uninstall Auth Agent

Login to the server where the Auth Agent is installed.
From the Windows start menu, search and open Programs and Features.
Click Ricoh CloudStream Auth Agent.
Proceed to [Uninstall].

If you still need to revoke the certificate, you can revoke it after the uninstallation.